Terms of Use

These Terms form a binding agreement between you and Prexo ("Prexo," "we," "us," or "our") regarding the Prexo service available at https://prexo.ca and related products, bots, APIs, and integrations (collectively, the "Service").

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization. If you do not agree to these Terms, do not use the Service.

• You must be at least 18 years old and capable of forming a binding contract.
• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us promptly at [email protected] if you suspect unauthorized access.
• We may refuse, suspend, or terminate accounts that violate these Terms or pose a security or legal risk.

Prexo is a relationship management and memory platform that may include contacts, meetings, tasks, funnels, calendar integrations, Telegram capture, voice-note transcription, AI extraction, memory briefs, search, and related workflow tools.

We may modify, add, or discontinue features, impose usage limits, or change plan availability from time to time. Where a change materially reduces core paid functionality, we will provide reasonable notice when practicable.

You agree not to:

• Use the Service for unlawful, fraudulent, harassing, defamatory, or abusive purposes.
• Upload or process personal information without a lawful basis or required notices/consents.
• Attempt to gain unauthorized access to the Service, other accounts, or underlying systems.
• Interfere with or disrupt the Service, including by introducing malware or overloading infrastructure.
• Reverse engineer, decompile, or attempt to extract source code except where permitted by law.
• Use the Service to build a competing product using non-public Prexo materials or scraped content.
• Misrepresent AI-generated content as human-authored professional advice without review.
• Bypass usage limits, security controls, or access restrictions.
• Use the Service in any regulated capacity that requires licenses, registrations, or disclosures that you do not hold or provide.

You retain ownership of content you submit to the Service ("Customer Content"), including contact records, notes, voice notes, transcripts, and meeting information.

You grant Prexo a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works from Customer Content solely as needed to provide, maintain, secure, and improve the Service, and as otherwise described in our Privacy Policy.

You represent and warrant that:

• You have all rights and permissions needed to submit Customer Content to Prexo.
• Customer Content does not infringe third-party rights or violate applicable law.
• You will not submit sensitive information you are not authorized to process, including information subject to heightened confidentiality or regulatory restrictions unless you have a lawful basis and appropriate safeguards.

Prexo includes artificial intelligence features that may transcribe audio, extract facts, suggest CRM updates, generate briefs, and answer natural-language queries. AI features are provided on an "as available" basis and may produce inaccurate, incomplete, biased, or outdated results.

AI outputs are tools to assist your professional judgment — they are not a substitute for your own review, verification, or licensed professional advice. You are solely responsible for reviewing suggestions before approving them and for any decisions, communications, or actions taken based on Prexo outputs.

Prexo does not provide financial, insurance, investment, tax, legal, accounting, or compliance advice. Nothing in the Service constitutes a recommendation to buy, sell, or hold any product, or to take any regulated action.

If you are a financial advisor, insurance agent, or other regulated professional, you remain solely responsible for compliance with all laws, codes of conduct, disclosure obligations, recordkeeping rules, and supervisory requirements applicable to your practice. Prexo is a productivity and memory tool; it does not assume your compliance, suitability, KYC/AML, or supervisory duties.

Optional integrations (including Google Calendar, Telegram, and AI providers) are subject to the third party's terms and privacy practices. We are not responsible for third-party outages, policy changes, or data handling outside Prexo's control. You may disconnect integrations at any time through available settings or by contacting support.

Prexo and its logos, interfaces, software, documentation, and brand assets are owned by Prexo or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

Feedback you provide may be used by Prexo without restriction or compensation to improve the Service.

Some features may be offered under free, trial, or paid plans. If paid plans apply, fees, billing cycles, taxes, and renewal terms will be presented at purchase or in an order form. Unless stated otherwise, fees are non-refundable except where required by law. We may change pricing with notice for subsequent billing periods.

We may enforce fair-use or plan limits on AI processing, storage, or other metered features. Exceeding limits may result in throttling, additional charges (if agreed), or temporary suspension of the affected feature.

Each party may access confidential information of the other. The receiving party will use reasonable care to protect that information and use it only for purposes related to the Service, except where the information is public, independently developed, rightfully received from a third party, or required to be disclosed by law.

We aim to keep the Service reliable but do not guarantee uninterrupted or error-free operation. Maintenance, force majeure events, third-party outages, and security incidents may affect availability. Support channels and response targets may vary by plan.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE SECURE, TIMELY, OR FREE OF ERRORS, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREXO AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PREXO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) CAD $100 IF YOU HAVE NOT PAID ANY FEES.

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.

You will defend, indemnify, and hold harmless Prexo and its affiliates, officers, directors, and employees from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service; (c) your violation of these Terms or applicable law; or (d) your failure to obtain required consents or provide required notices for personal information you process through Prexo.

You may stop using the Service at any time and may request account closure by contacting support. We may suspend or terminate access immediately if you breach these Terms, create risk to the Service or others, fail to pay fees when due, or if required by law. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including intellectual property, disclaimers, limitations, indemnity, and governing law) will survive.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Subject to mandatory consumer protections that cannot be waived, the courts of Ontario will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and you consent to that venue.

You may not use the Service if you are prohibited from receiving services under Canadian, U.S., or other applicable export control or sanctions laws, or if you are located in a comprehensively sanctioned jurisdiction.

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If changes are material, we may provide additional notice. Continued use after the effective date constitutes acceptance of the updated Terms, except where prohibited by law.

• These Terms, together with the Privacy Policy and any order forms or plan terms, constitute the entire agreement between you and Prexo regarding the Service.
• If any provision is held unenforceable, the remaining provisions remain in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate transaction.
• Notices may be provided by email, in-product message, or posting to the Service.

Legal and terms questions: [email protected]

Support: [email protected]

Related policies: Privacy Policy · Security